Refund policy
Returns & Refunds Policy
Thank you for shopping with Liv & Loom Co. Each item is custom embroidered and made to order with care. Please review our policy below before placing your order.
Custom & Personalized Items
Due to the made-to-order and personalized nature of our products:
❌ Returns, refunds, and exchanges are not accepted on custom or personalized items.
This includes items with:
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Custom text or names
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Personalized thread colors
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Custom fabric or garments provided by the customer
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Any made-to-order embroidery
Please double-check all personalization details before submitting your order.
Non-Personalized Items (If Applicable)
If a non-custom, non-personalized item is offered, returns may be accepted within 7 days of delivery, provided the item is:
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Unworn and unused
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In original condition
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Free of odors, stains, or damage
Return shipping costs are the responsibility of the customer.
Damaged or Defective Items
If your item arrives damaged or there is an error on our end, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the issue
We will review the issue and, if approved, offer a replacement or store credit.
Customer-Provided Garments & Materials
Liv & Loom Co is not responsible for damage to garments, blankets, or fabrics provided by the customer. Embroidery is a permanent process, and natural wear, fabric flaws, or pre-existing conditions are beyond our control.
By placing an order, you acknowledge and accept this risk.
Order Changes & Cancellations
Orders cannot be canceled, changed, or refunded once production has begun.
If you need to make a change, please contact us immediately after placing your order. We cannot guarantee modifications once work has started.
Shipping Issues
Liv & Loom Co is not responsible for:
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Delays caused by the shipping carrier
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Lost or stolen packages marked as delivered
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Incorrect addresses provided at checkout
Please refer to our Shipping Policy for more details.
Contact Us
If you have questions about returns or refunds, please reach out before placing your order.